Privacy Policy

 

we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services. By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information:
We collect personal information that you provide to us when placing an order, making inquiries, or registering on our website. This may include:

  • Name
  • Email address
  • Phone number
  • Address
  • Payment details
  • Any additional information required for your requested documents

1.2 Non-Personal Information:
We may collect non-identifiable information such as:

  • Browser type
  • IP address
  • Operating system
  • Website usage patterns through cookies and analytics tools

1.3 Sensitive Information:
To process your order, we may request sensitive information such as identification details. This data is handled with strict confidentiality and used solely for fulfilling your request.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To process and deliver your orders accurately and efficiently
  • To provide customer support and respond to your inquiries
  • To improve our website, products, and services
  • To ensure compliance with legal obligations
  • To notify you of updates, promotional offers, or changes to our services (only if you’ve opted into communications)

 

3. Data Security

3.1 Protection Measures:
We use state-of-the-art security measures, including encryption, firewalls, and secure payment gateways, to protect your information against unauthorized access, alteration, or disclosure.

3.2 Limited Access:
Only authorized personnel with a legitimate business need have access to your personal information.

3.3 Third-Party Vendors:
We work with trusted third-party vendors (e.g., payment processors and delivery services) who are contractually obligated to protect your data and use it only for the intended purpose.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

  • Service Providers: To fulfill your order or deliver services (e.g., couriers, payment processors)
  • Legal Obligations: To comply with applicable laws, regulations, or court orders
  • Fraud Prevention: To prevent illegal activities, fraud, or threats to security

5. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal data we have about you.
  • Correction: You can update or correct inaccurate or incomplete information.
  • Deletion: You can request the deletion of your data unless required for legal or contractual purposes.
  • Withdrawal of Consent: You can opt out of receiving marketing communications at any time.

To exercise any of these rights, please contact us at privacy@primedocx.com.

6. Cookies and Tracking Technologies

6.1 Cookies:
We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can disable cookies through your browser settings, but doing so may limit certain website functionalities.

6.2 Analytics:
We use analytics tools like Google Analytics to track website performance and user behavior. This data is anonymized and used solely for improving our services.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before submitting any information.

9. Updates to This Policy

PrimeDocz reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy regularly to stay informed.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us: Email: privacy@primedocx.com